Our Team Commitment to You

As a client of Epiphany Business Solutions, we want you to know you have a right to expect the following standards from us:

1.	These commitments will be known, owned and actively implemented by all the Team Members, and we will honour these commitments to you absolutely.

2.	You will receive friendly and courteous service and we will aim to exceed your expectations.

3.	If you're not completely satisfied with our service, you'll pay us only what you feel the service was worth.

4.	We shall constantly question the way things are done and aim to continually improve our service to you.

5.	We will be honest, truthful and 'Up-front' with you at all times.

	6.	Our 'Services' will always be of a high quality and designed to provide real benefits to you.

	7.	We will communicate with you frequently and openly as we build a 'Win-Win' and long term partnership with you.

	8.	We offer you a guarantee to submit your accounts and returns on time and before any deadlines. It's not often we'll work until 3 am., but we will ..... rather than let a client down.

	9.	We will agree our charges with you in advance so you know what you're going to pay.

	10.	Your feedback is critical to our continuing to innovate and improve. We're always looking forward to your ideas, your comments and your suggestions.